Palo Alto, California – October 2024 — Following its successful Series A funding round in August 2024, wherein DevRev secured $100.8 million and reached a valuation of $1.15 billion, the corporate continues to advance its mission to revolutionize customer support and product development , keep moving forward. Led by Khosla Ventures with participation from Mayfield Fund, Param Hansa Values, U First Capital and multiple accelerators, family offices and angel investors, this investment highlights the growing potential of AI-native enterprise software.
Fueling this mission is DevRev's AgentOS platform, which is rapidly advancing the adoption of GenAI in enterprises. By providing seamless, 1-click data migration from legacy systems and deploying lightweight AI agents, DevRev sets a brand new standard for a way firms integrate and profit from AI.
A visionary approach to developer-customer interaction
Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev goals to remodel the best way firms connect developers on to customers and revenue design. The company was born from an easy but powerful insight:
DevRev's knowledge graph powers its AgentOS and delivers AI-native solutions that optimize customer support, product management and software development. The platform is already trusted by customers across all major regions, across multiple industries, and across many enterprise sizes, including most of the world's leading AI, SaaS, and financial services providers.
By analyzing structured and unstructured data – from customer conversations to session evaluation – the platform's unique approach allows developers to directly link their code to production issues and customer interactions. From there, DevRev's AI-driven agents are in a position to automate business processes to cut back manual effort, increase operational efficiency and speed up response times.
AI agents on knowledge graphs
Today, firms suffer from the complexity of technology, siled into departments and their respective applications, data and workflows, leading to poor customer experiences, delays in product development and sometimes the event of incorrect software.
DevRev believes this complexity will be meaningfully resolved through AI-on-Knowledge Graphs, which mix the emerging power of GenAI and the enterprise systems represented in Knowledge Graphs. As AI proves powerful, firms are realizing that without knowledge graphs they may either have AI co-pilots for individual apps or AI co-pilots for enormous data lakes with little to no context or definition.
The solution begins by constructing a corporation's knowledge graph by ingesting data from real-time, two-way integrations with a corporation's CRM, support and engineering applications and underlying code repositories. In this fashion, the Knowledge Graph understands the product (the software), the shoppers (users), the people (employees), and the workflows involved, in addition to unique elements of the organization, corresponding to security and customizations. Once matched, customers and employees can run queries via AI agents to not only deliver more accurate search results but additionally quickly drive motion systems across the organization. This is GenAI's productivity promise, made possible only by the contextual mapping that Knowledge Graphs provides.
With DevRev's Knowledge Graph platform and data from key system-of-record applications ingested into DevRev in real time, DevRev creates an interdependent network of customer, user, product, worker, work and Usage records.
In easy terms, DevRev encompasses each the front-end applications and the back-end knowledge graphs to research, contextualize, and act on enterprise data in order that firms can:
- Gain deep organizational insights: Identify emerging trends and connections between customers, products and employees to enable higher strategic planning
- Increase focus: Connect the dots between product/engineering roadmaps and customer impacts to raised prioritize and allocate resources
- Increase operational efficiency: Streamline operations by identifying bottlenecks, eliminating redundancies and automating workflows across the organization
- Improve customer experience: Gain a comprehensive understanding of customer interactions and feedback, leading to more personalized and effective service
About DevRev
DevRev's mission is to assist construct the world's most customer-centric firms by adhering to the principle of “less is healthier.” Founded in October 2020 by Dheeraj Pandey and Manoj Agarwal, DevRev is headquartered in Palo Alto, California, with offices in seven locations worldwide. For more information, see DevRev website.
About U First Capital
Led by two Silicon Valley-based engineering PhDs, U First Capital's focus has been investing in outstanding founders for over 20 years. The company has invested in over 25 industry-leading firms corresponding to Anthropic, Cohere AI, Rubrik, Worldcoin, Pensando, Palantir, Uniphore and Nile. For more information, visit U First Capital website.
