Service It is of the opinion that more areas can profit from agents inside an organization. Since it improves its agent platform and creates acquisitions, the corporate plans to double agents much more.
ServiceNow terminated the takeover of MoveWorks on Tuesday Together with latest agent functions. It was also generally available to its orchestration platform and announced plans for the combination of the agents -enterprise search.
Amit -Zaverei, Serviceenow CPO, said Venturebeat, that the corporate sees great potential within the infrastructure around AI.
“There are many things to do on this room, and (this latest) publication has many skills in relation to AI agents,” said Zaverei. “They are the core elements of a platform, and these are something that we proceed to double and by which we invest.”
ServiceNow has added latest agents to its library, including a brand new security company (secops), numerous autonomous management agents for change management in addition to a network test and repair agent. The company has also updated its AI agent Orchestrator and AI Agent Studio, adding latest functions and making them generally available.
Wider agent range
ServiceNow offers prefabricated agents for certain teams and in addition helps customers construct their very own. The company announced its AI agent library for the primary time in September and constantly added this library.
The Secops agent would ideally “help to eliminate repeating tasks and enable the SecOPs teams to focus on quickly stopping the actual threats,” said Zaverei. The agents for autonomous management management generate user -defined implementation and tests, while the proactive network testing and repair of AI agents recognize and diagnose the error, detection and diagnosis of network problems before the results on performance.
These latest agents automate more areas of a company, and Zavery said that ServiceNow “end in many latest applications, as we see this value for purchasers”. The company hopes that agents will help employees interact otherwise with them.
According to Zaverei, the acquisition of MoveWorks and its updated agent platform Serviceenow enables the agent functions to be expanded to search out corporate search, with agents to search out information on information that an worker needs through their organization.
“Here MoveWorks helps us to get into our AI investment in the long run and to double them,” said Zavery. “We are the workflow manager and have many data functions. We have created a variety of AI-related and really capable applications there. So that every little thing stays intact and only accelerates a few of this stuff, especially within the vicinity of the AI. “
Improved orchestration
Serviceenow also opened its AI agent orchestrator and the AI ​​agent studio for general availability. The platforms help corporations construct up agents, construct and coordinate agents.
Users can now refer an analytics dashboard to visualise the use, quality and value of AI Agent. In a demo to reporter, ServiceNow VP from AI and Innovation Dorit Zilbershot said that administrators can clearly see what number of tasks the agent closes and determine whether it really works in response to plan.
The AI ​​Agent Studio has now directed instructions that the corporate says that it’s “easier than ever to design and configure latest AI agents with natural language descriptions”.
Serviceenow has long campaigned for agents to be a part of the workflow of a company. It also supports invisible agents ”by which employees interact with agents, but don’t necessarily know what these agents do to perform their tasks.
